On going support and maintenance

Support is available to help you stay ahead - ad hoc or contract

Professional Support for Content and Site Maintenance

There is are a range of support packages and options available for sites built and developed by Crimson Pixel.  Some of these include:

  • Assistance with content management, especially for those who want to concentrate on their business
  • Site upgrades and maintenance - various options for ensuring your website stays up to date and as secure as possible
  • Enhancements and on-going developments - whether that's adding a shopping cart, a blog or a twitter feed
  • Partnership packages for on-going support
  • SSL Certificates, Dedicated IPs and Hosting options available

Site Maintenance and Upgrade Contracts

Keeping your content management system up to date ensures your website is as secure as possible and has all the latest features available to you. This package is only available to clients who have a site built with MODX Revolution.

Updates generally occur ever 6 months, but can be more frequent if security patches are released, and it can seem like an ever increasing expense to keep your CMS current. Upgrades can take between 1-3 hours depending on the complexity of the site and whether extras need updating and any subsequent modifications need to be applied. Errors can create into error logs, and it is important these are addressed, and during site upgrades this is the perfect time to correct any such issues.

There are three levels of cover to suit your requirements and your pocket.

Carbon Grey

  • Includes two upgrades to the content management system (MODX) during the contract period
  • Package upgrades to ensure compatability
  • Error log report - if after upgrade your site has errors running on it you will be notified, and provided with a recommended course of action and cost for carrying out the work at rate with a 10% discount on hourly rate.

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Titanium Pro

  • Unlimited upgrades to the content management system (MODX) during the contract period
  • Package upgrades to ensure compatability
  • Error log report - includes up to 4 hours work to correct errors. Should more time be necessary to correct errors you will be notified of the necessary course of action and be charged at a 10% discount on normal hourly rate.

Request Info

Crimson Ultimate

  • Unlimited upgrades to the content management system (MODX) during the contract period
  • Package upgrades to ensure compatability
  • Error log report - debugging/fixes included up to 10 hours max for any one upgrade.  Should additional time be required you will be notified, and any charges will attract a discount of 15% off hourly rate.

Request Info

Hosting Options

Hosting is available via a UK based company who are well established with an emphasis on support, continuous data protection, site security.  Crimson Pixel have been providing hosting from this company for over a decade and cannot recommend them highly enough both for their support and the hosting environment which provides me with the tools necessary to offer my clients a great hosting platform.  Below are the options available for hosting.

Basic Hosting

  • 5GB disk space
  • Up to 20GB bandwidth
  • Up to 30 email accounts
  • Enterprise grade Solar Anti-Spam provided as standard
  • Incremental File Backup
  • Webmail access
  • SSL certificate not included - this is recommended, see SSL & Dedicated IP costs
  • Basic plan can be included free for one year with a new site development

Price

  • Annual Plan - £59.95
  • BiAnnual Plan - £31.95
  • Quarterly Plan - £16.95

Premium Hosting

  • 25GB disk space
  • Unlimited bandwidth **
  • Up to 500 email accounts
  • Enterprise grade Solar Anti-Spam provided as standard
  • Incremental File Backup
  • Webmail access
  • SSL certificate not included - this is recommended, see SSL & Dedicated IP costs

Price

  • Annual Plan - £109.95
  • BiAnnual Plan - £69.95
  • Quarterly Plan - £39.50

SSL Cerificate

  • Access your website via a dedicated or semi dedicated IP
  • Secure your site with confidence using a 256-bit SSL Certificate
  • For extra peace of mind secure your site with a GeoTrust 256 SSL Certifcate with Dynamic Site Seal
  • Dedicated or semi dedicated IP address required if you want to add an SSL Certificate
  • SSL is an additional cost to hosting and is payable annually

Price

  • SSL Bundle (Semi dedicated IP & Shared SSL Cert) - £69.00 (per annum)
  • Dedicated IP & SSL Certificate - £109.95 (per annum)
  • Dedicated IP & SSL Certificate with Geotrust Site Seal - £179.95 (per annum)

Hosting Options

Alternatives include MODX Cloud which is ideal for those that require servers either in the UK or overseas and have an external email solution such as Office365 or GSuite.  At present the Cloud option does not provide email client.  MODX Cloud is the "perfect" hosting environment for a MODX built website and provides lots of additional functionality which makes site maintenance and updates a breeze.  Hosting starts from £109.95 per annum. For more information about MODX Cloud please contact me.

MODX Cloud Hosting

** Unlimited in reality doesn't always mean unlimited, and there are other factors that need consideration. Especially where a website isn't well optimised and causes issues due to the amount of CPU, RAM or disk I/O it is using. If this is excessive for a shared service and negatively impacting other users then other hosting options would be explored and you may be asked to move to a VPS.